Last updated: August 2024

Introduction

Welcome to [www.acrossaid.org.uk] (www.acrossaid.org.uk) (the “Website”). This Website is operated by Across Aid Limited (“we”,“us” or “our”). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, you must not use our Website.

About Us

Across Aid Limited is a company limited by guarantee, registered in England and Wales with company number. 15299472. Our registered office is at 128 City Road, London, EC1V 2NX. We operate as a not-for-profit organisation.

Accessing Our Website

  1. Availability of the Website:  We do not guarantee that our Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
  1. Right to Amend:  We reserve the right to amend or update these Terms at any time, and any changes will be effective immediately upon posting. It is your responsibility to review these Terms regularly to ensure you are aware of any changes.
  1. User Responsibility: You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and comply with them.

Use of the Website

  1. Permitted Use: 

You may use our Website for lawful purposes only. You may not use our Website:

  • In any way that breaches any applicable local, national, or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  1. Prohibited Conduct: 

You agree not to:

  • Access without authority, interfere with, damage, or disrupt any part of our Website; any equipment or network on which our Website is stored; any software used in the provision of our Website; or any equipment or network or software owned or used by any third party.
  • Use our Website in any manner that could disable, overburden, damage, or impair our Website or interfere with any other party’s use of our Website, including their ability to engage in real-time activities through our Website.

User Accounts and Security

  1. User Accounts:  If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
  1. Account Responsibility: We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
  1. Notification of Breach: If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

Intellectual Property Rights

  1. Ownership: We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
  1. Permitted Use: You may print off one copy and may download extracts of any page(s) from our Website for your personal use, and you may draw the attention of others within your organisation to content posted on our Website.
  1. Prohibited Use: You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
  1. Intellectual Property Claims: If you print off, copy, download, or otherwise use any part of our Website in breach of these Terms, your right to use our Website will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

Donations

  1. Voluntary Contributions: Donations made through our Website are voluntary and non-refundable, except as outlined in section 7.3 of these Terms.
  1. Payment Processing: We use a third-party payment processor, GoCardless Ltd., to handle all donation transactions. By making a donation, you agree to the terms and conditions of GoCardless Ltd., which can be found on their website. Across Aid Limited does not store your payment information.
  1. Refund Policy: While donations are generally non-refundable, we recognise that errors can occur. If you make a donation in error (e.g., incorrect amount or duplicate donation), you may request a refund within 14 days of the transaction by contacting us at [email protected]. We will review your request, and refunds will be issued at our discretion. In case of a refund, the processing time may vary depending on your payment method.
  1. Tax Deductibility: As Across Aid Limited is not a registered charity, donations made to us are not eligible for tax deductions. Please consult with your tax advisor for more information.

Third-Party Links and Resources

  1. External Links: Our Website may contain links to other websites and resources provided by third parties. These links are provided for your information only, and we have no control over the contents of those sites or resources.
  1. No Endorsement: The inclusion of any links to third-party websites does not imply approval, endorsement, or recommendation by Across Aid Limited. We are not responsible for the content or practices of third-party websites.
  1. User Responsibility: If you decide to access any third-party websites linked from our Website, you do so entirely at your own risk, and you will be subject to the terms and conditions of use for those websites.

Disclaimer of Warranties and Limitation of Liability

  1. Disclaimer of Warranties: To the fullest extent permitted by law, Across Aid Limited makes no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up-to-date. The Website is provided on an “as is” and “as available” basis, and you use it at your own risk.
  1. Limitation of Liability: Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  1. Exclusion of Liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms that may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:Use of, or inability to use, our Website;Use of or reliance on any content displayed on our Website.
  1. Indirect or Consequential Losses: We shall not be liable for any indirect or consequential loss or damage, including loss of profit, loss of business, loss of goodwill, or loss of data, even if foreseeable.

Indemnification

You agree to indemnify, defend, and hold harmless Across Aid Limited, its directors, officers, employees, agents, licensors, and suppliers, from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable legal fees, arising out of or relating to your breach of these Terms or your use of the Website.

Termination

  1. Grounds for Termination:We reserve the right to terminate or suspend your access to our Website, without notice, if you breach any of these Terms, or if we believe, in our sole discretion, that your use of our Website is unlawful or harmful to others.
  1. Effect of Termination: Upon termination, your right to use the Website will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Jurisdiction

  1. Governing Law: These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
  1. Jurisdiction:The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the use of our Website.

Complaints and Dispute Resolution

  1. Complaints:If you have any complaints or concerns about material that appears on our Website, please contact us at [email protected].
  1. Alternative Dispute Resolution (ADR): If a dispute arises between you and Across Aid Limited, we encourage you to contact us to seek a resolution. If the dispute cannot be resolved through direct communication, we may consider alternative dispute resolution methods, such as mediation or arbitration, as an alternative to litigation.

Entire Agreement

These Terms constitute the entire agreement between you and Across Aid Limited with respect to the use of our Website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Waiver

No waiver by Across Aid Limited of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Across Aid Limited to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Changes to These Terms

We may revise these Terms at any time by updating this page. Your continued use of the Website after any changes are posted will be considered acceptance of those changes. We encourage you to check this page regularly to stay informed about any updates to our Terms.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected] 

Postal Address: 128 City Road, London, EC1V 2NX